For additional assistance please call our Client Support Group on 1-800-931-6235.
- What is required to view videos on the On the Ribbon?
- Can I use QuickTime or RealPlayer to watch videos on this website?
- Do you require cookies to be enabled?
- I have clicked on the link for a video but nothing has happened. What's wrong?
- Can I download videos from your site?
- I hear audio, but the video screen is blank. What do I do?
- What does "bandwidth" mean, and what is the difference between 56k and 300k?
- Even though I have all the system requirements, why can't I see or hear any videos?
- Why is part of the webpage/broadcast cut off at the bottom?
- Can my office's firewall be blocking the video?
- What about my office computer - could it be the problem?
- My office network has a proxy server. Could this be causing video problems?
What is required to view videos on the On the Ribbon?
Operating System: Microsoft Windows 2000 or XP or Apple OS X.1, OS X.2.
Media Player: Windows Media Player 9
Browser: Our site is compatible with most browsers. However it is designed around Microsoft's Internet Explorer browser and you may encounter some technical difficulties or reduced functionality with other browsers. For the best viewing experience, we recommend Microsoft Internet Explorer 6.0 or later, Netscape 6.x or later, or Mozilla Firefox 1.x.
Flash Player: Macromedia Flash Player 5 or later.
Can I use QuickTime or RealPlayer to watch videos on this website?
This website does not currently support QuickTime or RealPlayer. You must use Windows Media Player Version 9 or later.
Do you require cookies to be enabled?
Yes, cookies are required to view this website. Please see your web browser's Help file for information on enabling cookies.
I have clicked on the link for a video but nothing has happened. What's wrong?
Check your pop-up blocking software to ensure that you are not blocking pop-ups, or you can possibly include our website in your list of "safe*am*quot; websites.
Can I download videos from your site?
Many of our shows are available as downloads. Additionally, you can order a DVD or CD of many of our shows. Please visit our online store to view the current titles available.
I hear audio, but the video screen is blank. What do I do?
If you are accessing the site from a computer on a dial-up connection or you are on a congested network, you may be getting an audio-only broadcast. Our servers determine your connection speed at the beginning of the broadcast in order to deliver the best experience available. Sometimes, connections below 56K will be unable to view video and you will only receive audio and slide content.
What does "bandwidth" mean, and what is the difference between 56k and 300k?
Bandwidth describes your connection speed to the Internet. The numbers 56k, 300k and others describe the minimum Internet connection you need to view video or audio programs. For instance, 56k media requires a minimum of a 56 kbps connection to the Internet. You can always play the lower speed content over higher speed lines, but a higher number (100k, 300k, 500k, etc.) cannot be delivered to lower speed connections. Higher speeds generally provide better quality of streaming.
Even though I have all the system requirements, why can't I see or hear any videos?
1) FIREWALL - You may need to configure firewall settings on your local computer to allow connection to our servers. Also, your computer may be on a network that includes a network-wide firewall. Talk to your systems administrator to allow connection to our servers.
2) HARDWARE - In order to hear sound on your computer, you need to ensure that you have speakers connected to your computer's audio card and that the speakers are turned on with the volume knob at an appropriate level. Also, check your computer's hardware settings to ensure that the audio settings are enabled.
Why is part of the webpage/broadcast cut off at the bottom?
The bottom may appear cutoff if your computer's screen resolution is set to 800x600 pixels or less. To adjust your screen size, complete the following steps:
1. Click the Start button at the bottom left of your desktop.
2. Click on Settings and Control Panel.
3. Click on the Display icon.
4. Click on the Settings tab.
5. Move the slider for Screen Area towards More. Choose 1024x768 pixels.
6. Click OK.
7. Click OK again on the confirmation message. The screen will turn completely black for a few seconds.
8. Click YES on the next confirmation message within 15 seconds to confirm the changes
9. Open a browser and return to our site
NOTE: You can change these settings at any time before or after visiting our site.
Can my office's firewall be blocking the video?
Your company may have a firewall that is configured so that either you cannot connect to the video servers or video traffic is prohibited on your network. Check with your network administrator to see if there are any known issues with watching video.
What about my office computer - could it be the problem?
If your computer is running Microsoft Windows 2000, Windows XP Professional or Windows 2003 server and you are not logged onto your office computer as an administrator or as a member of the administrator group, then the Microsoft Windows Media Player on your computer may not be able to automatically download the codecs required to view the video. Under these circumstances, you will need to either (a) have your network administrator install Microsoft Windows Media Player 9 on your computer, or (b) have your network administrator grant your logon account local administrative rights on your office computer.
My office network has a proxy server. Could this be causing video problems?
If your office network has a proxy server that requires authentication, then your office computer may not be able to automatically download the codecs required to view the video. If this is the case, then we recommend that you install Microsoft Windows Media Player 9 on your computer
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